If your child has asked you to pay for “a server”, this page is for you. It explains what Wilderack is, what your child will do with it, and the controls you have.
What is a game server?
Many popular games, like Minecraft, Terraria and Valheim, let friends play together in a shared world. That world has to live on a computer that’s always ready, called a server. Wilderack rents those servers. Your child picks a game, gets a private server with its own address, and invites their friends to play in it.
Running a server is a great way to learn: young players set up rules, manage settings, install mods, solve problems, and look after a small community. Many people who now work with computers started this way.
How we keep young players safe
- 13 and up only. Sign-up asks for a date of birth before anything else, and stops anyone under 13 without storing their details.
- Your agreement for anything they buy. Players aged 13 to 17 need a parent or guardian to agree to our terms and to every purchase.
- No messaging, no public profiles, no friend search. Wilderack itself has no way for strangers to contact your child.
- Private by default. Wilderack doesn’t list your child’s server anywhere. Some games show servers in their own in-game list, and a server password or whitelist keeps strangers out. Our wiki shows how for each game.
- No ads and no tracking. We don’t show ads, sell data or build advertising profiles. We only send marketing emails to players 16 or older who ask, or to younger players if you agree.
- Filtered names. Server names, addresses and display names are checked for bad language and impersonation.
- Real people on reports. Anyone can report a problem, and a person replies within 24 hours.
Read the details in our Privacy Policy and Acceptable Use Policy.
Paying for your child
At checkout, players under 18 see Ask a parent to pay first. It makes a link your child can send you. You open it on your own device, check what they’re buying, and pay. When you pay, you accept our terms on their behalf. You don’t need an account, and the receipt comes to you.
- Prices always show the renewal price next to any discount.
- Plans renew until cancelled, and we email 7 days before quarterly and yearly renewals.
- A 3-day pass is a cheap one-off way to try it. It never renews.
- New customers can get a full refund within 7 days of their first payment. See our refund policy.
Parental controls
Parental controls are optional and free. Your child sees that they’re on and exactly what they do. Nothing is hidden from them.
Turning them on
- Your child, or you sitting with them, opens Family in their account settings and enters your email address.
- You get an email. Confirm it and choose a 6-digit PIN. You don’t need an account.
- From then on, changing the controls needs both a link sent to your email and your PIN.
Only you can turn parental controls off. They end on their own when your child turns 18.
What you can set
| Control | What it does |
|---|---|
| Spending limit | A monthly cap. Checkout refuses anything that would go over it and suggests your child asks you. Payments you make through a pay link don’t count. |
| Play times | Weekly hours when your child’s own servers are open, for example school days 4 pm to 9 pm. Outside those hours, the server tells players it’s closed. Players get warnings in game before closing time where the game supports it. |
| Receipts | A copy of every receipt, by email. |
| Weekly summary | Every Sunday: how long your child’s servers were on, how many players joined, money spent, new friends added to help run the server, and mods installed. Never chat or console contents. |
Play times apply to the servers your child owns. They can’t limit time spent on other people’s servers or in the game itself, so they work best alongside the controls on your child’s console, PC or phone.
What we can’t control
- In-game chat. Players can chat inside the game on any game server, ours included. The game’s own settings and your device’s parental controls cover that.
- Who your child invites. Talk with them about only sharing their server address with people they know, and about using the game’s whitelist so only invited players can join. Our wiki explains how for each game.
- Other websites and servers. Our controls only cover Wilderack.
Talking with your child
A few questions that help:
- Who are you playing with, and how do you know them?
- Is your server whitelisted, or can anyone join?
- What would you do if someone on your server was unkind?
- How much do you want to spend each month, and what happens when the server’s paid time ends?
Questions
Write to support@wilderack.com for anything about your child’s account, or billing@wilderack.com for payments and refunds. A real person replies within 24 hours.
